Info Covid19

Info Covid19

COVID-19 Aviation Health Safety Protocol Guidance

for the management of airline passengers in relation to the

COVID-19 pandemic Issue no: 1.1 Issue date: 21/05/2020



General messages:

  • Wear medical face masks (Medical masks comply with requirements defined in European Standard EN 14683:2014 or equivalent), ensure their correct use and disposal, and replace every 4 hours (unless instructions say otherwise) 
  • Observe physical distancing (1.5 meters) 
  • Wash hands regularly for at least 20 secs with soap and water or, where not available, use alcohol- based hand sanitising solutions 
  • Cover the mouth and nose with a tissue or flexed elbow when sneezing or coughing 
  • Limit direct contact with surfaces and people 
  • Be kind to each other – it’s the only way we will get through this


Before leaving for the airport:

  • Complete the Notification of Health status from your airline 
  • Don’t travel to the airport if you have been in any of the situation specified in the Notification of Health status 
  • Be aware that only travelers should enter the airport terminal at arrival and departure. (The only other people who should enter the terminal are people accompanying or picking up a passenger requiring assistance – Persons with Reduced Mobility or unaccompanied minors) 
  • Read the health safety promotion material from your airline 
  • Check you have sufficient medical face masks and sanitising gel for your journey 
  • Ensure you leave enough time for your journey including checks at the airport 


At the airport:

  • Ask a member of staff in case you have any questions or feel uneasy (they are there to help you in this new situation) 
  • Be prepared for thermal screening at the airport 
  • Observe physical barriers or signs indicating distancing requirements 
  • Check-in your bag whenever possible 
  • Minimise your use of airport facilities 
  • Wear a face mask, and expect to be denied boarding if you do not wear one


On the aircraft:

  • Ask the cabin crew if you have any questions or feel uneasy (they are there to help you in this new situation) and be nice to them. 
  •  Watch the cabin safety demonstration so you know what is happening on your flight. 
  • Reduce the use of individual air supply nozzles as far as possible